General Terms and Conditions (GTC)

Document No.: JYH-LE-271224-OHDR

Rev: 00

(Note: The original text is written in English)

Introduction

This General Terms and Conditions (GTC) document applies exclusively to the consulting business operations of JAYUHE UG (haftungsbeschränkt), including office setup, IT infrastructure installation, ERP/CRM implementation and operation, and trade-related administrative support services. It does not apply to any other business fields of JAYUHE UG.

1. General Provisions

We, JAYUHE UG (haftungsbeschränkt), provide consulting services, office setup, IT infrastructure installation, ERP/CRM implementation and operation, and trade-related administrative support services to customers. By placing an order (whether by telephone, fax, email, or via our online platform), the customer confirms their eligibility to engage in business with us.

These terms and conditions govern all current and future business relations, contracts, services, and offers between JAYUHE UG and the customer. They take precedence over any conflicting terms proposed by the customer.

Legal provisions apply alongside these terms. Any terms from the customer are valid only if explicitly agreed upon in writing by JAYUHE UG for the specific contract.

By placing an order or receiving the first service, the customer accepts these terms and conditions. The latest version of these terms will apply throughout the business relationship. Any contradictory customer conditions are rejected and not considered accepted, even if the service is fulfilled.

2. Platform-Specific Terms

Specific terms that apply exclusively to services ordered via our online platform take precedence over the general terms. However, any special online conditions provided for customer convenience must, in the event of a dispute, be interpreted in favour of JAYUHE UG through the general terms.

3. B2B Transactions

Our services are primarily intended for business-to-business (B2B) transactions. Customers are required to provide accurate information about their business registration and confirm their understanding of the specific requirements associated with the requested services.

4. Right of Withdrawal

Withdrawal rights do not apply to B2B transactions. Once a service agreement is signed, cancellation is only possible by mutual agreement or as specified in the contract.

5. Non-EU Customers

Customers outside the European Union are subject to additional terms, including compliance with local regulations. JAYUHE UG is not responsible for ensuring that services meet non-EU regulatory requirements unless explicitly stated in the contract.

6. Contract Conclusion

A contract is concluded only through written confirmation from JAYUHE UG. If no such confirmation is provided, the contract is deemed concluded upon service commencement, with the invoice governing the contract terms. Any prices, performance guarantees, or service specifications are binding only if confirmed in writing.

7. Payment Terms

All prices are quoted in EURO (€) and, unless otherwise agreed, are net prices exclusive of VAT. Payments must be made in advance unless otherwise specified in the order confirmation. After the payment period, the customer is in default. Any associated bank charges or exchange fees must be borne by the customer.

8. Service-Specific Responsibilities

The customer must provide all necessary access, information, and documentation required for the completion of the requested service. Delays caused by the customer’s failure to comply with these requirements may result in additional charges.

9. IT Infrastructure and ERP/CRM Implementation

The implementation of IT systems and ERP/CRM software requires active cooperation from the customer. Any delays due to insufficient information or unavailability of required infrastructure will be the customer’s responsibility.

JAYUHE UG ensures compliance with European data protection regulations during the implementation process. Customers must notify JAYUHE UG of specific compliance requirements related to their business.

10. Trade-Related Administrative Support

Trade-related administrative support services are provided based on the information supplied by the customer. JAYUHE UG is not liable for inaccuracies or omissions in the provided data. The customer remains responsible for ensuring that all regulatory and compliance requirements are met.

11. Liability

JAYUHE UG’s liability for damages, regardless of the legal grounds, particularly due to impossibility, delay, defective or incorrect services, breach of contract, or tortious acts, is limited to cases of intent or gross negligence.

We will not be liable for simple negligence unless it involves a breach of essential contractual obligations. Our liability is limited to foreseeable damages based on the circumstances known at the time of the contract.

12. Data Protection

JAYUHE UG complies with the General Data Protection Regulation (GDPR) and other relevant laws. Customer data will only be processed and stored for purposes directly related to the requested services. Detailed data protection guidelines are provided in a separate policy document.

13. Compliance with German and EU Laws

This GTC is governed by the laws of Germany. In cases where specific EU regulations apply, JAYUHE UG ensures compliance. Disputes will be resolved under the jurisdiction of the courts in Berlin, Germany.

14. Alternative Dispute Resolution

In compliance with German regulations, JAYUHE UG supports Alternative Dispute Resolution (ADR) mechanisms. For cross-border transactions, the European Online Dispute Resolution (ODR) platform may be used. Further information is available upon request.

15. Environmental and Sustainability Commitments

JAYUHE UG actively supports environmental protection by adhering to WEEE (Waste Electrical and Electronic Equipment) directives and promoting sustainable practices. Customers are encouraged to use recycling facilities for proper disposal of materials where applicable.

16. Final Provisions

Should any provision of these terms and conditions become invalid or unenforceable, the validity of the remaining provisions will not be affected. Invalid or unenforceable provisions shall be replaced with enforceable provisions that most closely reflect the intended economic purpose.